MKYCOMM
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Operations Executive

Full-timeOn-site
  • Experience: 3 to 5 years in operations management or high-level project coordination within a digital agency.
  • Tool Mastery: Expert-level command of ClickUp (automations, hierarchy, and dashboards) and Google Workspace. Proficiency in HubSpot for CRM alignment.
  • Conflict Resolution: Proven ability to resolve team misalignments and manage high-pressure timeline breakdowns with logic and empathy.
  • Strategic Planning: Skilled in turning complex business goals into simple, actionable project roadmaps.

1. Action Plan Architecture (The Strategic Bridge)

  • Collaborative Drafting: Partner with the Accounts team to draft and develop comprehensive Action Plans for client projects. You translate high-level strategy into granular, executable tasks.
  • Execution Oversight: Along with the Account Managers, you ensure that these action plans are "Going Straight." You are responsible for identifying potential bottlenecks before they cause a deviation from the plan.
  • Timeline Enforcement: You are the guardian of the clock. You ensure that no task or milestone is delayed, maintaining the agency’s reputation for "Deep and Deliberate" efficiency.

2. Scope & Timeline Governance

  • Scope Creep Management: In alignment with Account Managers, you monitor projects for "Scope Creep." You ensure the agency is protected from over-servicing and that every hour of work is accounted for and strategically justified.
  • Timeline Recovery: When "Timeline Breakdowns" occur, you lead the recovery effort. You re-engineer the workflow, re-allocate resources, and get the project back on track immediately.
  • Efficiency Audits: Regularly review project data in ClickUp to identify where time is being lost and implement SOP changes to prevent recurrence.

3. Team Alignment & Internal Synergy

  • Misalignment Resolution: You are the primary point of contact for resolving "Team Misalignments." Whether it's a conflict between Design and Tech or a misunderstanding of a brief, you step in to realign everyone with the "Strategic Intensity" of the goal.
  • Cross-Departmental Fluidity: Ensure that communication between the Account team and the Production team is frictionless. You translate client feedback into clear, actionable instructions for the executors.

4. SOP Custodianship & Process Integrity

  • Documentation Management: Lead the creation and enforcement of SOPs in Google Workspace. You ensure our knowledge base is the agency’s "Source of Truth."
  • Operational Training: Lead sessions to ensure the team is expert in the MKYCOMM way of working, specifically within our ClickUp, HubSpot, and Google Workspace environments.

5. Stack Optimization & Real-Time Data

  • ClickUp Command: Manage the agency’s ClickUp hierarchy, building the dashboards and automations that make "Project Velocity" visible to the MD and Account Managers.
  • Agency Pulse Reporting: Provide the MD with weekly reports on project health, scope adherence, and team alignment, using "Real Live Data" to drive decisions.
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