MKYCOMM
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Account Manager

Full-timeOn-site

2+ Years

The Account Manager is the Strategic Bridge of MKYCOMM, holding equal responsibility for growing the agency’s portfolio and ensuring the flawless execution of existing client strategies. You are the architect of the client’s first impression and the guardian of their long-term success. By mastering the art of the Proposal, the precision of the Internal Brief, and the depth of Relationship Management, you ensure the agency achieves its growth targets while maintaining an environment of Safety, Progress, and Warmth.

 

The Three Pillars of Responsibility 

 

1. New Client Integration & Conversion (The Growth Pillar) Strategic Proposal Drafting: Transform initial lead data into high-stakes, professional proposals. You own the narrative, ensuring the solution is "Deep and Deliberate" and directly addresses the prospect's business pain points. Discovery & Prospect Briefing: Lead the initial discovery phase with potential clients to extract the "Real-Time Data" needed for a winning strategy. Closing Support: Partner with the Managing Director during the final stages of the sales cycle. You provide the technical and project-management assurance needed to turn a prospect into a partner. Onboarding Excellence: Ensure the transition from "Lead" to "Active Client" is seamless, professional, and instills immediate confidence. 

 

2. Internal Briefing & Operational Safety (The Execution Pillar) Full Briefing Ownership: You are 100% responsible for the Internal Master Brief. You translate the MD’s high-level strategy into clear, actionable, and error-proof instructions for the Digital, Design, and Tech departments. The "Single Source of Truth": You ensure that every team member understands the why and the how of a project. If the production team lacks clarity, it is your responsibility to provide it. Project Lifecycle Management: Oversee the project timeline from inception to delivery, ensuring that the agency’s SOPs are followed to the letter to minimize risk and maximize quality. Quality Control Gatekeeping: Act as the final "Safety Check" before any deliverable reaches a client. You ensure the work is strategically aligned and meets MKYCOMM’s premium standards. 

 

3. Strategic Relationship Management (The Sustainability Pillar) Client Advocacy: Build deep, high-trust relationships with "Medium and Up" global clients. You are their consultant and partner, not just their point of contact. Sustainability & Retention: Protect the agency’s recurring revenue by ensuring 100% client satisfaction and proactively solving challenges before they escalate. Strategic Growth (Account Mining): Identify opportunities to expand our footprint within existing accounts by proposing new service lines (e.g., cross-selling Tech services to a Creative client). Data-Driven Review: Lead monthly and quarterly strategic sessions, presenting performance data that proves ROI and outlines the path for future progress. 

 

Qualifications

 

  • Previous Experience: 2+ years in a hybrid Account/Project Management role, with a strong emphasis on proposal writing and client strategy. 
  • Strategic Literacy: Ability to synthesize complex business needs into clear marketing and technical requirements. 
  • Communication Mastery: Exceptional writing skills (for proposals/briefs) and the presence to support the MD in high-level closing meetings. 
  • Technical Ecosystem: Expert-level command of Google Workspace (Slides for proposals, Sheets for tracking) and modern Project Management software. 
  • Global Mindset: Experience working with international clients and managing remote, multi-disciplinary teams.

 

Lifestyle Values 

 

  • Deep & Deliberate: You do not "rush" a brief or a proposal. You take the time to ensure it is right, recognizing that a perfect brief saves 100 hours of rework. 
  • Extreme Ownership: You own the lead from the proposal stage, and you own the project until the final invoice. You are the "CEO" of your account portfolio. 

  • Safety & Warmth: You provide a sense of calm and stability to your clients and your team, even during the high-velocity pursuit of 300% growth. Intellectual Honesty: You lead with data. If a strategy isn't working, you address it with the client transparently and provide a data-backed pivot.

     

Success Metrics (KPIs) 

 

  • Proposal-to-Close Rate: Success rate of proposals drafted and supported during the closing phase. 
  • Briefing Accuracy: Measured by the reduction of internal "re-work" cycles caused by briefing gaps. 
  • Account Retention: Maintaining a near-zero churn rate for assigned clients. 
  • Growth Contribution: Achievement of revenue expansion targets within your existing account portfolio. 
  • Project Milestone Adherence: Percentage of projects delivered on time and according to the internal brief.
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